Frequently Asked Questions
Everything you need to know about our handcrafted luxury pieces.
Where are DeMellier products manufactured?
All our handbags and accessories are ethically handcrafted in award-winning family-run factories in Spain and Italy using the finest sustainably sourced materials.
What is your global shipping policy?
We offer worldwide shipping. Delivery typically takes 3-5 business days for international orders, and all duties and taxes are calculated at checkout for a seamless delivery experience.
How do I care for my leather handbag?
To maintain the longevity of your piece, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing the bag in its original dust bag when not in use.
What is your return and exchange policy?
We accept returns and exchanges within 28 days of receipt, provided the item is in its original, unused condition with all protective packaging and tags intact.
Does DeMellier offer a warranty?
Yes, we provide a 12-month warranty on all our products covering any manufacturing defects. This does not include natural wear and tear or accidental damage.
How does the 'A Bag, A Life' initiative work?
For every bag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.