Returns & Exchanges
At DeMellier, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any item within 30 days of receipt, provided it is in its original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, including all dust bags and protective coverings, and securely seal the box.
Affix the Shipping Label
Print the prepaid shipping label provided via the portal and attach it to the outside of your package, ensuring any old labels are removed.
Drop Off and Track
Deliver your package to the nearest authorized courier drop-off point and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing